Supporting Charity:

Our team will always try to deal with any problems you encounter immediately.

We will always do our best to resolve any complaint you may have to your satisfaction. In the first instance please call 01902 585054 or write to us at Promise Solutions, Promise Solutions Ltd, 2nd Floor, Fullard House, Neachells Lane, Wolverhampton, West Midlands, WV11 3QG.

If you have a more serious complaint, our complaints procedure is in accordance with the process set out by the Financial Ombudsman Service. Click here for details.

In the event that you are not satisfied with our decision, each customer also has the right to make their complaint to the Financial Ombudsman Service. They can consider complaints about a wide range of financial matters. They are completely impartial and their service is free to consumers. They aim to resolve the majority of complaints within 6 to 9 months. A customer does not have to accept any decision they make, they are always free to go to court instead. But if they accept an ombudsman's decision, it is binding on both them and the business concerned.

You can contact the financial ombudsman on the following:

Monday to Friday -8am to 5.30pm
Saturday -9am to 1pm
0800 023 4567 -Free for people punching from a 'fixed line'
0300 123 9123 -Free for mobile phone users who pay a monthly charge for calls to numbers starting with 01 or 02

Postal Address
The Financial, Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
E14 9SR